How support information is handled

Purpose

TNC uses the information you provide to review and respond to your request, protect the conversation, and verify identity when needed.

Share only what is needed

Do not include passwords, access codes, payment credentials, private documents, or unrelated sensitive information.

Private ticket access

Ticket status and replies require the ticket reference and private access key. Do not share these values or leave a ticket open on a shared device.

Identity checks

Additional verification may be required before account information is shared, access is changed, or a privacy request is completed. Support will not confirm whether an email address or account exists.

Agreements remain separate

Sending a support request does not approve an agreement or accept service terms.

Questions about your information

Use Trust Support to ask about access, correction, or deletion. Identity verification may be required, and some information may need to be kept where law or an active business need requires it.